Return and Refund Policy

Effective Date: October 21, 2026

1. Overview

At Elite Sports Supply, we stand behind the quality of our products. Because we carry multiple brands, some return terms — including the restocking fee — vary by brand. The brand sections in §5 govern their products; everything else follows the standard terms below.

Summary (standard terms)

Region: United States
Return window: 30 days from delivery; damage or defects must be reported within 48 hours of delivery
Return eligibility: defective and non-defective products are both returnable if they meet the conditions in §3
Return shipping: the customer is responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect
Restocking fee: 25% of the product price on standard products (see §5 for brand-specific fees)

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@elitesportssupply.com
Phone: (701) 997-5356
Address: Elite Sports Supply, 3644 Cordova Loop S, Fargo, ND 58104, United States
Hours: Monday to Friday, 9 AM to 5 PM CST

3. Eligibility for Returns

Returns are accepted under the following conditions:

The product is returned within 30 days of delivery
Damage, defects, or incorrect items are reported within 48 hours of delivery (see §4)
The item is unused, undamaged (except damage reported under §4), and includes all original packaging and accessories

Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number, photos clearly showing the damage or issue, and a brief description of the problem. If approved, we will provide return instructions and a prepaid return label — defective, damaged, and incorrect items are always returnable at no shipping cost to you.

5. Return Shipping, Fees, and Brand-Specific Terms

Standard products: for a non-defective return, you ship the item back at your own cost using a trackable service, within 7 days after your return is approved. A 25% restocking fee (based on the product price) is deducted from your refund. If you send an item back without contacting us first, we may not be able to process it or reimburse any shipping costs. Exchanges for the same item do not incur a restocking fee.

The Net Return products: Net Return products are covered by The Net Return's 30-day money-back guarantee on undamaged products. The customer is responsible for all return shipping costs, and a 15% restocking fee applies. To start a Net Return return, contact us and we will coordinate it with The Net Return.

Garmin products: return terms for Garmin products follow Garmin's reseller policies and will be published here before Garmin products are offered for sale. Until then, the standard terms above apply to any Garmin product purchased from us.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after the return is received and approved
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for defective and non-defective products that meet the return conditions above. Replacement items are shipped once the returned item is received and approved. (Net Return products: exchanges are coordinated through us under §5.)

8. Non-Returnable Items

We cannot accept returns for:

Items reported after 48 hours of delivery (damage/defect claims)
Items damaged due to misuse or neglect
Personalized, custom-made, or perishable goods
Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
Gift cards and downloadable digital items